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Customer Success Representative

Are you a natural at solving problems? Are you able to communicate solutions in an effective manner? Would you like to grow with a cutting edge technology industry leader? If you are customer focused and technically savvy we want to you!
 
Erado is an innovative software company selling marketing and compliance solutions to the financial services and insurance industries. This is a unique opportunity to join an exciting company full of opportunity and growth, as you provide billing and technical support to our increasing customer base.

The ideal candidate is a person whose energy, top notch communication skills, great attitude, aptitude, and solid work ethic will propel them to success.

What You'll Be Doing:

Customer Success Representative (CSR's) assists our current and sometimes prospective customers to deliver an exceptional customer experience.

The CSR is the first point of contact for many clients, and as such should have professional phone etiquette and speaking voice. The CSR’s primary are assisting customers via phone and email -- answering customer questions, and escalating calls to appropriate departments.

Responsibilities:

  • Handling customer related questions and inquiries via phone calls, database tickets, and email
  • Working through 'scriptable' tasks, including: assistance with setup, billing & payments
  • Processing customer related update forms as necessary
  • Customer-oriented auditing projects, as required
  • Receive customer payments via payment portal
  • Create, update and maintain CSR procedure manual


Qualifications:

  • Experience in customer service and answering multi-line phones required
  • Knowledge of, and experience with, Microsoft Office; including Word, Excel, Outlook and PowerPoint
  • Desire to learn about technical products and services, ability to follow directions
  • Excellent listening, oral and written communication skills
  • Punctuality, ability to handle change, take initiative and work independently
  • AA required, Bachelor’s degree preferred
  • Recent graduates encouraged to apply

Please send resume via email to careers@erado.com with subject line Customer Success Representative

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